SEMATECH DOC ID #: 97123436B-XFR

Title: Administrative Quality Best Practices

Author(s): Andy Lesko;

Document date: 07/27/1998

Descriptor(s): customer satisfaction;quality management;

Abstract:  This document identifies nine administrative quality defect categories:
Damage, Labeling, Non-Receipt (carrier related), Packing, Paperwork, Wrong
Product, Wrong Quantity, Datecode, and Orientation. Each category is defined,
illustrated with examples, and followed by best practices recommended and
supported by SEMATECH. Its purpose is to help member companies improve
processes that cause administrative quality defects. This revision deletes a
previous category, Device Marking, while adding Datecode and Orientation. A
few other minor corrections have been made to the text.

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